In the USA

Free shipping in the USA for all orders 100 Gram or more.

Shipping: 3-5 Business days from purchase date to most domestic destinations.

Proudly shipped to your door by the United States Postal Service or United Parcel Service.

Outside the USA

Shipping is $75 – please contact us for more details.

Ten Lei Yen is not responsible for any packages rejected by your country’s Customs Department. Shipping charges cannot be refunded for any reason.

We kindly accept Visa, Master Card, American Express, and Discover.  

Proudly shipped to your door by the United States Postal Service.  Delivery usually takes 3-5 Business days from purchase date to most domestic destinations. 

*  If there's a delay with your delivery, please check the delivery standard for the mail class of your domestic item. You can find out the mail class by entering the USPS® Tracking number and looking up “Product Information.” Then compare your mail class and progress to what is found in the Mail Delivery Standards chart located in Delayed mail and packages?. The delivery standard chart indicates when your item should be delivered by and when we suggest you could email or call Customer Service regarding your item.

** If your item has a status of “Alert,” a delay could have occurred because of weather-related and other natural disasters or events. In this case, please check USPS Service Alerts first.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Once your order has been confirmed, it will be placed in queue to be processed, fulfilled, and shipped.  You won't have to lift a finger, we'll take care of everything else. 

Once your order has been confirmed, you will receive and email from info@tenleiyen.com with your order receipt.

When your order is ready to be shipped, you will receive a courtesy email with your tracking number.  If you wish to receive up to date tracking sent to your mobile device please provide us with your mobile number when placing your order. 

Ten Lei Yen WEBSITE RETURNS ALL Returns and Exchanges will be subject to the following policy.

RETURN & EXCHANGES POLICY 

At Ten Lei Yen, we are committed to providing our customers with high-quality products and customer satisfaction is our priority with every purchase. If for any reason you're not satisfied with your purchase, we’re here to help. Please review our return and exchange policy below:

Eligibility for Returns:

• Returns are accepted within 7 days of purchase with a valid sales receipt. Failure to provide the original sales receipt (proof of purchase) prohibits Ten Lei Yen from accepting and processing a return or exchange for any reason – NO EXCEPTIONS.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Merchandise must be unopened, with all original packaging, accessories, manuals included and in resellable condition.
• We accept returns for defective products.

No Return accepted for the following:

• Opened, perishable, refrigerated and special order items are not eligible for return.
• Clearance items are final sale.

Return Process:

Prior to shipping any order back, regardless of product condition, please contact our customer service department for a return authorization. Returns shipped to our store without prior authorization will not be accepted and no credit will be issued.

Once your return has been authorized, please send your purchase and receipt to our Return Department at the address below to receive a credit to original form of tender.

Our address for returns is:

Ten Lei Yen Returns Dept.

9741 Bolsa Ave. #107, Westminster, CA 92683

Return Window:

• 7 days. On any package returned to Ten Lei Yen a refund will be issued. Shipping charges cannot be refunded for any reason.

Return Label:

• Return shipping label will be paid at the customers expense and will be required to arrange their own shipping.

Method for Returns:

• Items can be return in store or by mail.

Restocking Fees:

• 10% of the product price.

Refund Processing Time:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your Return / Refund is approved you will receive the choice of:

1.  Refund to your payment method
2.  A refund in store credit
3.  A replacement item sent to you (if stock is available)

We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on credit card company and their policies.

Exchanges Policy - USA

• We accept exchanges. Have a question about exchanges or need to expedite the exchange process? Contact us at info@tenleiyen.com.

Our address for returns is:

Ten Lei Yen Returns Dept.

9741 Bolsa Ave. #107, Westminster, CA 92683

Shipping Policy

Ten Lei Yen strives to offer fast, reliable shipping for all purchases. Please find the details of our shipping policy below:

Shipping Costs

Shipping costs are calculated based on the following:

• Package dimensions: Carriers charge more for larger packages because they take up more space and are harder to handle. 
• Package weight: Smaller, lighter packages are generally cheaper to ship. 
• Distance: The farther a package has to travel, the more it costs to ship. 
• Delivery speed: Faster delivery methods, like express, are more expensive than standard delivery. 
• Special handling: Carriers may charge extra for shipments that require special handling. 
• Remote areas: Some ZIP codes may be considered remote zones, and carriers may charge more to deliver there. 
• Delivery requirements: Extra fees may apply for delivery requirements like insurance or signature confirmation.

Standard Shipping:

Free for orders over $170 or more. For orders under $170, standard shipping costs $20.

Shipping cost for kitchen appliance:

Shipping cost $40.

Delivery Times:

Standard Shipping: Delivery within 3-5 business days.

International Shipping:

We do not offer international shipping at this time. Ten Lei Yen currently offers shipping within the United States only.

P.O. Box Shipping:

We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Tracking:

All orders come with tracking information, which will be provided via email or text once your order has shipped. Customer will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Delivery Time Exceeded:

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Parcels Damaged In Transit:

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Order Changes & Cancellations:

Because we strive for quick order turnaround generally are unable to accommodate changes to an order once it has been placed. Please contact customer service for inquiries on changes.

Order cancellations, regardless of the reason, will result in a 10% restocking fee. Need further assistance? Our professional staff is ready to help you.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance:

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit:

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit:

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Duties & Taxes:

No duties or sales Tax. 

Customer service:

For all customer service inquiries, please email us at info@tenleiyen.com.

Ten Lei Yen reserve the right to refuse service to anyone.