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SMS Consent & Messaging Terms

Last updated: September 8, 2026

This page explains how Ten Lei Yến ("we," "us," "our") collects consent for SMS text messages, what messages we send, and how you can opt out at any time. We run two separate text-message programs, each from its own dedicated toll-free number, and you can be enrolled in one, both, or neither.

Who we are

Ten Lei Yến (Ten Lei Yen, LLC) is a family-owned premium edible bird's nest and cordyceps store, established 2007, located at 9741 Bolsa Avenue, Suite 107, Westminster, CA 92683. You can reach us by phone at 1-714-418-9788 or by email at info@tenleiyen.com.

Program 1: Order & payment texts (transactional)

How you opt in. When you call our store, our phone ordering system takes your order and may ask:

"I'll text the payment link to this number, OK?"

If you verbally agree, we send a text to the phone number you called from containing a secure payment link for your order. You must say yes on the call before we send anything.

What we send. Payment links, order confirmations, and occasional order-status updates (for example, if an item is out of stock). These messages are tied to a specific order you placed. Typical frequency: 1–2 messages per order.

Program 2: Special offers & new arrivals (marketing)

How you opt in. Marketing texts are sent only to customers who have expressly asked for them. You can opt in three ways:

  • In store or on the phone (verbal). A staff member will ask: "Would you like to receive marketing texts with special offers from Ten Lei Yen? Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. Consent is optional and not required to buy. Do you agree?" Your number is added only if you clearly say yes. We record your phone number, the date and time, and the staff member who collected your consent.
  • By text. Text the word START to our marketing number.
  • Online. Check the SMS marketing box at checkout on tenleiyen.com.

Consent to marketing texts is optional and never a condition of purchase. When you opt in, you will receive a one-time confirmation text.

What we send. Special offers, seasonal promotions (Lunar New Year, Mother's Day, Mid-Autumn), new product arrivals, and reorder reminders. Message frequency varies; we typically send 2–6 marketing texts per month. We do not send marketing texts during overnight hours in your local time zone.

Carrier charges

Message and data rates may apply depending on your mobile carrier and plan. Ten Lei Yến does not charge a fee for SMS, but your carrier may.

How to opt out

Reply STOP to any message to stop receiving texts from that number. You will receive one confirmation message and no further messages from that program. Because the two programs use different numbers, replying STOP to a marketing text stops marketing texts; replying STOP to an order text stops order texts. You can also opt out of either program by calling 1-714-418-9788 or emailing info@tenleiyen.com.

How to get help

Reply HELP to any message to receive our contact information, or call us at 1-714-418-9788 between 9am and 7pm Pacific Time.

Carriers

Carriers (including but not limited to AT&T, T-Mobile, Verizon, US Cellular, Boost, MetroPCS, and Google Voice) are not liable for delayed or undelivered messages.

Privacy

We do not sell, rent, or share your phone number or SMS consent with third parties for their marketing purposes. Your number is used only to deliver the messages described above and is processed by Twilio, our SMS provider. For full details on how we handle personal information, see our Privacy Policy. By using our SMS service you also agree to our Terms of Service.

Contact

Questions about either SMS program? Email info@tenleiyen.com or call 1-714-418-9788.