Shipping Policy

Ten Lei Yen strives to offer fast, reliable shipping for all purchases. Please find the details of our shipping policy below:

Shipping Costs

Shipping costs are calculated based on the following:

• Package dimensions: Carriers charge more for larger packages because they take up more space and are harder to handle. 
• Package weight: Smaller, lighter packages are generally cheaper to ship. 
• Distance: The farther a package has to travel, the more it costs to ship. 
• Delivery speed: Faster delivery methods, like express, are more expensive than standard delivery. 
• Special handling: Carriers may charge extra for shipments that require special handling. 
• Remote areas: Some ZIP codes may be considered remote zones, and carriers may charge more to deliver there. 
• Delivery requirements: Extra fees may apply for delivery requirements like insurance or signature confirmation.

Standard Shipping:

Free for orders over $170 or more. For orders under $170, standard shipping costs $20.

Shipping cost for kitchen appliance (Electric steamers or Infuser Bottles):

Shipping cost $40.

Delivery Times:

Standard Shipping: Delivery within 3-5 business days.

International Shipping:

We do not offer international shipping at this time. Ten Lei Yen currently offers shipping within the United States only.

P.O. Box Shipping:

We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Tracking:

All orders come with tracking information, which will be provided via email or text once your order has shipped. Customer will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Delivery Time Exceeded:

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Parcels Damaged In Transit:

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Order Changes & Cancellations:

Because we strive for quick order turnaround generally are unable to accommodate changes to an order once it has been placed. Please contact customer service for inquiries on changes.

Order cancellations, regardless of the reason, will result in a 10% restocking fee. Need further assistance? Our professional staff is ready to help you.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance:

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit:

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit:

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Duties & Taxes:

No duties or sales Tax. 

Customer service:

For all customer service inquiries, please email us at info@tenleiyen.com.