In the USA

Free shipping in the USA for all orders 100 Gram or more.

Shipping: 3-5 Business days from purchase date to most domestic destinations.

Proudly shipped to your door by the United States Postal Service or United Parcel Service.

Outside the USA

Shipping is $75 – please contact us for more details.

Ten Lei Yen is not responsible for any packages rejected by your country’s Customs Department. Shipping charges cannot be refunded for any reason.

Proudly shipped to your door by the United States Postal Service.  Delivery usually takes 3-5 Business days from purchase date to most domestic destinations. 

*  If there's a delay with your delivery, please check the delivery standard for the mail class of your domestic item. You can find out the mail class by entering the USPS® Tracking number and looking up “Product Information.” Then compare your mail class and progress to what is found in the Mail Delivery Standards chart located in Delayed mail and packages?. The delivery standard chart indicates when your item should be delivered by and when we suggest you could email or call Customer Service regarding your item.

** If your item has a status of “Alert,” a delay could have occurred because of weather-related and other natural disasters or events. In this case, please check USPS Service Alerts first

Our website uses a real-time inventory management system and the products on our site are in stock in our showroom and ready for immediate shipment. Domestic orders received before 2:00 PM Pacific Time, Monday through Friday (except holidays) ship the same day. 

Yes, we do ship internationally! We offer worldwide shipping to ensure customers around the globe can enjoy our skincare products. Please note that shipping times and costs may vary depending on the destination country. International customers may also be subject to customs fees or import duties imposed by their country's customs authorities.

We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.

Our commitment to protecting your privacy is paramount. This Policy details how we collect, use, communicate, and disclose your personal information.

Prior to or during the collection of personal information, we will specify the purposes for which the information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

Our business operations adhere to principles ensuring the protection and confidentiality of personal information.